The old saying ‘you can always be replaced’ is a constant reminder that staff change is inevitable. The question is, how does an International Department continue to operate successfully when a key staff member resigns or takes extended leave? Is there structure for transferring knowledge and experience?
This session provides attendees with a framework for developing an international department operations and management manual which aligns to the Code of Practice. This is an everyday practical tool which provides staff with the confidence to perform tasks with minimal supervision, as well as the basis for self-review and ongoing process improvements.